Frequently asked questions
Find answers about ordering, payments, delivery and caring for your fragrance.
How do I place an order?
Choose a fragrance from Products, open its product page and continue to checkout. Enter your delivery details, verify your account email if prompted, and complete payment through Razorpay Checkout.
Which payment methods can I use?
Razorpay Checkout shows the payment methods available for your purchase, which may include debit and credit cards, UPI, netbanking and wallets. Availability depends on the payment provider and your selected method.
Where can I find my invoice?
Sign in and open My Orders. Once your payment is confirmed, you can view, print or save your invoice from the Documents section.
How can I track my order?
Sign in, open My Orders and select your order number. Courier details, tracking numbers and tracking links appear when they have been added to your order.
Can I change my delivery address after ordering?
Contact us with your order number as soon as possible. Your order keeps the delivery address entered at checkout; changing your profile address does not change an existing order.
What should I do if I forget my password?
Select Forgot Password on the login page. Enter your account email, verify the code sent to that email, and choose a new password.
How do I choose a fragrance?
Read the fragrance description and product details to explore the available options. If you need help choosing, contact us with the scents or occasions you prefer.
How should I store my fragrance?
Keep your fragrance in a cool, dry place away from direct sunlight and heat. Close the bottle after use.